You will need to provide proof of your Railcard and either the original and additional tickets that you have purchased, or if you have not yet paid, details of the notice to pay or notice of Penalty Fare. However, a train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens.Įach train company will have their own process for doing this. If you forget your phone or don't have your Railcard you will either be required to buy a new ticket, or you may on certain services be liable for a Penalty Fare. If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. Can visitors to Britain buy a Railcard online?.Where you have already paid for additional tickets you should contact the relevant train company’s customer services department in the case of a notice to pay or notice of Penalty Fare, you should follow the instructions included on how to challenge or appeal the charge. Failure to present your Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.Ī train company will normally allow you to claim back this extra expense on the first occasion in each year providing you can show that you owned a Railcard before you started your journey.Įach train company will have their own process for doing this. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train. You must show your valid Railcard when you buy your ticket.
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